Privacy Policy

Introduction

IT Hike Technologies is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address, company name and title, LinkedIn or other professional profiles.
• Project Information: Project requirements, business objectives, industry, company size, budget, timeline, and technical preferences.
• Communication Data: Records of communications, support tickets, meeting notes, feedback, and testimonials.
• Financial Information: Billing address, payment method information (processed by secure third-party processors), invoice and payment history, tax IDs when required.

Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type/version, operating system, device type, screen resolution.
• Usage Information: Pages visited, time on page, referral sources, search terms, click patterns, date/time of visits.
• Location Information: General geographic location derived from IP address and time zone information.

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide and deliver development and digital services, customize solutions, communicate project progress, and provide support.
• Business Operations: Process payments, maintain records, analyze and improve services, and develop new offerings.
• Marketing & Communications: Send relevant updates, case studies (with consent), and event invitations.
• Legal & Compliance: Comply with laws, respond to legal requests, prevent fraud, and enforce our agreements.

How We Share Your Information

We do not sell or trade your personal information. We may share information in these limited circumstances:

Service Providers

We may share data with trusted third-party providers who help operate our business, including cloud hosting (e.g., AWS, Google Cloud), email platforms, payment processors, analytics services, and CRM systems.

Legal Requirements

We may disclose information to comply with legal obligations, protect rights, prevent wrongdoing, and protect safety.

Business Transfers

In the event of a merger, acquisition, or sale, personal information may be transferred to the acquiring entity.

Consent

We may share information with your explicit consent for purposes not covered above.

Data Security

We implement technical, administrative, and physical safeguards, including:

• SSL/TLS for data in transit and encrypted storage for data at rest.
• Secure server environments, access controls, authentication systems, and regular security updates.
• Employee training, limited access to personal data, security audits, and incident response procedures.
• Secure facilities and secure disposal of physical media.

Data Retention

We retain personal information only as long as necessary for the purposes collected and as required by law:

• Client Information: During relationship + 7 years for legal/tax purposes.
• Project Data: During project + 3 years after completion.
• Marketing Data: Until you opt out.
• Website Analytics: 26 months.
• Financial Records: 7 years as required by law.

Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion subject to legal requirements.
• Restriction/Objection: Request limits on how we process your data or object to marketing processing.
• Portability: Request a structured, commonly used format of your data.

To exercise these rights, contact us at privacy@ithike.com. We will respond within 30 days.

International Data Transfers

If you are located outside the United States or Canada, your information may be transferred to and processed in those countries. We use appropriate safeguards for such transfers in compliance with applicable laws.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect information from children under 16. If you believe a child has provided us personal information, please contact us immediately.

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices — please review their policies.

Cookie Policy

What Are Cookies

Cookies are small text files placed on your device to improve user experience and analyze site usage.

Types of Cookies We Use

• Essential: Session, security, load-balancing cookies required for site function.
• Performance: Analytics (Google Analytics, Hotjar), page load tracking (retained 26 months).
• Functionality: Language preferences, form data, chat preferences.
• Marketing: Google Ads, Facebook Pixel, LinkedIn Insight Tag, retargeting pixels (30–90 days).

Managing Cookies

Control cookies through your browser settings (Chrome, Firefox, Safari, Edge) or via our cookie consent banner. Opt-out links include Google Analytics Opt-out and Google Ads settings.

Updates to This Policy

We may update this Privacy and Cookie Policy periodically. We will post changes on this page and update the “Effective Date”.